Michael Hanko
ERP/CRM Specialist | Server and Database Administration
Contact
Hubertus, Wisconsin WI 53033 US
Skills
ERP/CRM Systems
Dynamics GP
Dynamics 365
Salesforce
SAP
Oracle
Epicor
IFS
Quickbooks
Tibco
Accounting
General Ledger
Procure to Pay
Job Cost
Accruals
Allocations
Linux
Server/Network Administration
Debian, Ubuntu, SuSE, Fedora/Red Hat
Docker, Kubernetes
LAMP Stack
Bash scripting
Coding Languages
SQL
HTML
PHP
CSS
Python
Microsoft
SQL Server
SSRS Reporting
SSIS
Azure
Dynamics 365
Dynamics GP
Excel
Word
Interests
Amateur Radio
Information Technology
Home Server
Networking
Database Management
Website Administration/Design
AWS
IT Security
Virtual Machines
Blockchain
Education
-
2002 2006
UW Stevens Point
Bachelor
Business Administration / Mathematics
Work Experience
Technical Consultant
Highlights
- Communicates design and architecture decisions to senior consultants and Client Executives and supports their efforts during execution phase.
- Hands on configuration of system per direction of senior consultants and Client Executive, including building integration, data conversions and unit testing
- Make recommendations on system configuration to support a client’s business goals and objectives.
- Provide feedback on existing products and contribute to the design of new product features. Liaison between customer use and the product road map. (Act as a conduit between customer and product team to communicate customer feature requests and product gaps.)
- Manage project plans and drive overall project accountability.
Data Analyst - Integrations Specialist
Highlights
- Collaborate with internal and external business associates to complete the setup of data integration points and ensure data is successfully synchronized between systems
- Provide technical expertise and guidance to Zywave partners and assist with the implementation and support of Zywave applications, both internally and for our customers
- Map data between web-based applications using a variety of third-party data mapping software platforms, including Dynamics 365, Salesforce, and Tibco Scribe
- Interface with Zywave clients and third parties as needed to successfully troubleshoot and resolve configuration setup issues
- Use information gathered from prospects and partners to ensure demonstrations are effective at showing how our products can benefit the customer
- Assist with Data Services team training and cross-department support and training efforts
Solution Consultant
Highlights
- Engage in qualified opportunities as identified by our customer sales teams, work collaboratively with them and our reselling partners throughout the sales cycle
- Identify requirements of prospective clients to fully understand the desired solution
- Use industry knowledge and language to illustrate our solutions, supporting and empowering the existing customer sales teams and reselling partners
- Develop product demonstrations and prepare systems for presentation to prospects or customers
- Use information gathered from prospects and partners to ensure demonstrations are effective at showing how our products can benefit the customer
- Maintain a personal demonstration server and build sample data for demonstrations
- Capture demonstration details with opportunity record to support accurate product and services pricing proposals and contribute to seamless sales to consulting hand off
- Work with professional services to build and maintain alignment of technical information shared pre/post sales
Support Analyst
Highlights
- Managed and resolved incoming customer support incidents that consisted of customer application questions and problems in the areas of setup. Product functionality, testing, troubleshoot, and bugs/enhancements for Wennsoft products and Dynamics GP
- Facilitated issue resolution by being a liaison between our customers and internal teams
- Communicated Status of support incidents timely to clients and internal parties as needed
- Assisted in testing major releases, service packs, and hot fixes as part of quality assurance
- Assisted in implementation of new automation tool of support center and provided resources to aid department in utilizing the application’s API
Senior Rep AP
Highlights
- Working knowledge of SAP, NxGen, Oracle, and Lawson applications
- Coach for Office 365 migration for Accounts Payable
- Set up SharePoint sites for Accounts Payable, as well as provided training for SharePoint and Outlook
- Proven analytical and problem solving skills; help department members daily with IT related issues
- Work with supplier inquiry team to answer phone calls and emails to suppliers
- Assisted with UPG invoice processing transition to Milwaukee, also including reporting and analyzing those reports to drive down backlog and aged items
- Process, audit, and analyze supplier invoices
- Review and process employee expense reports
AP Accountant
Highlights
- Experience working with IFS, Epicor, Quickbooks, Dynamics, Great Plains
- Review and process employee expense reports
- Process, audit, analyze, and pay supplier invoices
- Keep and file W9’s and process 1099’s at end of year
- Comply with SOX laws and promptly replied to auditors
- Code all expenses for company’s purchase orders
- Continually improve processes through software research and process improvement
- Developed cross-functional understanding with different account groups, including purchasing and general ledger
- Post journal entries, reconcile balance sheet accounts, and book all accruals