Michael Hanko
ERP Specialist | Server and Database Administration


Menomonee Falls, Wisconsin WI 53051 US


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ERP Systems
Dynamics GP SAP Oracle Epicor IFS Quickbooks
General Ledger Procure to Pay Job Cost Accruals Allocations
Server/Network Administration Debian, Ubuntu, SuSE, Fedora/Red Hat LAMP Stack Bash scripting
SQL Server Dynamics GP Excel Word


Amateur Radio
Information Technology
Home Server Networking Website Administration/Design IT Security Virtual Machines Bitcoin


  • 2002 2006

    UW Stevens Point


    Business Administration / Mathematics

Work Experience

September 2015 – February 2020
Solution Consultant
  • Engage in qualified opportunities as identified by our customer sales teams, work collaboratively with them and our reselling partners throughout the sales cycle
  • Identify requirements of prospective clients to fully understand the desired solution
  • Use industry knowledge and language to illustrate our solutions, supporting and empowering the existing customer sales teams and reselling partners
  • Develop product demonstrations and prepare systems for presentation to prospects or customers
  • Use information gathered from prospects and partners to ensure demonstrations are effective at showing how our products can benefit the customer
  • Maintain a personal demonstration server and build sample data for demonstrations
  • Capture demonstration details with opportunity record to support accurate product and services pricing proposals and contribute to seamless sales to consulting hand off
  • Work with professional services to build and maintain alignment of technical information shared pre/post sales
May 2014 – August 2015
Support Analyst
  • Managed and resolved incoming customer support incidents that consisted of customer application questions and problems in the areas of setup. Product functionality, testing, troubleshoot, and bugs/enhancements for Wennsoft products and Dynamics GP
  • Facilitated issue resolution by being a liaison between our customers and internal teams
  • Communicated Status of support incidents timely to clients and internal parties as needed
  • Assisted in testing major releases, service packs, and hot fixes as part of quality assurance
  • Assisted in implementation of new automation tool of support center and provided resources to aid department in utilizing the application’s API
Johnson Controls
April 2013 – May 2014
Senior Rep AP
  • Working knowledge of SAP, NxGen, Oracle, and Lawson applications
  • Coach for Office 365 migration for Accounts Payable
  • Set up SharePoint sites for Accounts Payable, as well as provided training for SharePoint and Outlook
  • Proven analytical and problem solving skills; help department members daily with IT related issues
  • Work with supplier inquiry team to answer phone calls and emails to suppliers
  • Assisted with UPG invoice processing transition to Milwaukee, also including reporting and analyzing those reports to drive down backlog and aged items
  • Process, audit, and analyze supplier invoices
  • Review and process employee expense reports
Merge Healthcare / IBM
June 2010 – April 2013
AP Accountant
  • Experience working with IFS, Epicor, Quickbooks, Dynamics, Great Plains
  • Review and process employee expense reports
  • Process, audit, analyze, and pay supplier invoices
  • Keep and file W9’s and process 1099’s at end of year
  • Comply with SOX laws and promptly replied to auditors
  • Code all expenses for company’s purchase orders
  • Continually improve processes through software research and process improvement
  • Developed cross-functional understanding with different account groups, including purchasing and general ledger
  • Post journal entries, reconcile balance sheet accounts, and book all accruals